Frequently Asked Questions
Find answers to common questions about online casinos
We only feature casinos that hold a valid UK Gambling Commission licence. Beyond licensing, we evaluate game selection, bonus fairness, payment reliability, customer support, and overall user experience. Casinos must meet our strict criteria to be recommended.
We strive to keep all bonus information up to date. However, casino promotions can change frequently. We always recommend verifying the current terms directly on the casino website before claiming any offer.
Yes, we may receive affiliate commissions when you sign up or deposit at a casino through our links. However, this never influences our reviews or rankings, which are based solely on our independent assessment criteria.
Yes, online gambling is legal in the UK when conducted through operators licensed by the UK Gambling Commission. All casinos featured on AshfordWeekly hold valid UKGC licences, ensuring they operate within UK law.
Look for casinos with a UK Gambling Commission licence. This ensures the casino adheres to strict regulations regarding fair play, secure transactions, and responsible gambling. All casinos on our site are UKGC licensed.
First, contact the casino customer support directly. If your issue remains unresolved, you can escalate to the casino licensing authority or an approved Alternative Dispute Resolution provider. We cannot mediate disputes as we are not a casino operator.
Set time and money limits before you play, never chase losses, and take regular breaks. Use the responsible gambling tools offered by casinos such as deposit limits and self-exclusion. If you need help, contact organisations like GambleAware or GamCare.
Our website is primarily intended for UK residents. If you are located outside the UK, please verify that online gambling is legal in your jurisdiction and that the casino accepts players from your country.
We regularly review and update our content to ensure accuracy. Major changes such as licence updates, significant bonus changes, or notable user feedback prompt immediate review updates.
Most modern online casinos offer instant-play versions that work directly in your web browser. Some may also offer downloadable apps for mobile devices. Check individual casino reviews for specific details.
Still Have Questions?
If you cannot find the answer you are looking for, please do not hesitate to contact us. Our team is happy to help with any questions about our website or the casinos we feature.